Return Policy

Hassle-Free Returns!

Do you need to return an item?

We’ll gladly accept returns for most items in new condition. Please remember to include all paperwork, such as manuals and assembly instructions, and all accessories. Please call us to work out arrangements for your return, if you did not buy this directly from us then we will help you get it where you need it to go. To get started, simply choose the icon below that best describes the item you’d like to return.

All returns require:

  1. Return Merchandise Authorization Number, which you should be given upon notification of your return.
  2. Please reference this number on your returned item.
  3. A restocking fee of up to 25% may apply to used, non-defective returns.

*The customer is responsible for all shipping costs.

**Grace Products purchased from our dealers are subject to the Dealer’s refund policies. However, with our warranty we stand behind our products warranties, whether purchased direct from us or any of our reputable dealers (see below). We also handle all part replacement and technical support direct. Simply call us toll-free, for technical support and replacement parts needs.

International Shipping

GraceWood INC, is not responsible for any custom, duties, brokerage, taxes, or any other charges that may occur with International shipping

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